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  • IT Helpdesk / 1st Line Support

  • About the role:


    We are looking for a motivated and technically-minded individual to assist our IT Manager in providing effective and proactive IT support for approximately 200 employees.


    Main duties:


    · To help ensure efficient computer operations so end users are able to accomplish their business tasks. This will include receiving, prioritising, documenting and resolving helpdesk requests through our helpdesk systems.

    · Resolve issues with the use of research, helpdesk tools and remote access software as well as giving in-person, hands on help at the users’ desktop.

    · Field incoming requests via our Helpdesk system, Email, and Phone in a professional manner to both internal and external employees.

    · Help ensure the efficient running of our Windows Desktop/Laptop network.

    · Record, track and document helpdesk requests, including work completed and resolutions.

    · Access software updates, patches, drivers and Knowledge base answers from the internet to help resolve problems.

    · Perform
    preventative maintenance and health-checks to Group IT assets.
    · To provide support for our Mobile devices (Android & iOS) users.

    · To assist in project work and/or ad hoc requests from the IT Manager.

    · To roll out new laptops and Desktops to users using standard builds from Ghost and Clonezilla.



    What we are looking for


    To succeed in this role, you will have the following skills and experience:


    · Good general technical skills and ability.

    · Good knowledge of Windows Operating Systems (XP, Windows 7, Server 2003, Server 2008, Server 2012 etc).

    · Good knowledge of Exchange and Active Directory management.

    · Good knowledge of IT Hardware (PC’s, Laptops, Printers, mobile devices etc).

    · Understanding of Networking Infrastructure.

    · Excellent troubleshooting skills.

    · Excellent communication and customer service skills.

    · Excellent interpersonal and problem solving skills.


    In addition, knowledge of the following is also highly desirable:


    · Good knowledge of Android and iOS Phones, for general troubleshooting.

    · Good knowledge of Windows Applications – Microsoft Office, Sage Sales Logix (CRM), Sage Line 500 (ERP) etc would be advantageous.

    · Understanding of VMWare Virtualisation.



    What we can offer you:


    · Competitive basic salary, dependent on experience

    · 28 days’ holiday (inclusive of bank holidays) up to an additional 4 days gifted for Christmas

    · Health Shield membership, allowing you to claim back a wide range on health & medical costs

    · Contributory pension scheme

    · Cycle to Work scheme and Childcare Vouchers

    · Access to a range of employee discounts including: cinema, days out, shopping etc.


    About Markey Group:


    Markey Group consists of several specialist subsidiary companies including Markey Construction, one of the UK’s leading regional construction companies; Premiere, a manufacturer of kitchens and bedroom furniture and Student Digs, which manages and maintains high-quality student accommodation. With our unique combination of knowledge and experience, Markey Group is ideally placed to meet all property related needs.


    Dedicated to quality and service, the company operates across a broad range of sectors and our client-focused approach, coupled with our attention to service and quality has been the focus and drive of our success.


    Mission and Values

    Markey Group’s mission is ‘creating tomorrow’s environments’, which we regard as sustainable environments where people and businesses can flourish.


    Our mission is underpinned by three core values:-


    United in purpose – we strive to be clear in our goals, pulling together to deliver excellence and building effective and efficient teams

    Making a difference –we are committed to being the best, being distinct in our style and creating high standards.

    Serving each other – we believe in leading with respect, caring for individuals and building trust and reliability


    Our core values are further supported by three traits which we expect our teams to demonstrate: determination, perseverance and patience.


    How to apply:


    To apply for this role, please send a CV and covering letter to HRadmin@markeygroup.co.uk

Markey Group
associated companies

  • Premiere
  • Park View Gloucester
  • Student Digs Gloucestershire
  • Markey Interiors
  • Markey Construction
  • Honeybourne gate


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